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Privacy Policy

Your privacy, our priority

We believe transparency builds trust. Here's exactly how we handle your data — clearly, honestly, and without the legal jargon.

Last updated: February 19, 2026
01

Introduction

Welcome to GoMyGo. We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bus ticket booking platform.

By using GoMyGo, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices.

02

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email address, phone number)
  • Payment information (credit card details, billing address)
  • Travel preferences and booking history
  • Identification documents when required for booking

Automatically Collected Information

We automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Device information and operating system
  • Pages visited and time spent on pages
  • Referring website addresses
03

How We Use Your Information

We use the information we collect to provide and improve our services:

  • Process and manage your bus ticket bookings
  • Send booking confirmations and travel updates
  • Process payments and prevent fraud
  • Improve our services and user experience
  • Send promotional offers and marketing communications (with your consent)
  • Respond to your inquiries and provide customer support
  • Comply with legal obligations
04

Information Sharing & Disclosure

We may share your information with trusted partners to fulfill our services:

  • Bus operators and service providers to fulfill your bookings
  • Payment processors to handle transactions
  • Service providers who assist us in operating our platform
  • Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties. Ever.

05

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encrypted Transmission

All data is transmitted over SSL/TLS

Secure Storage

Data stored with industry-standard encryption

Access Controls

Strict internal data access policies

Regular Audits

Periodic security reviews and testing

However, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your information, but cannot guarantee absolute security.

06

Your Rights

You have meaningful rights regarding your personal data:

  • Access and receive a copy of your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Withdraw consent at any time
07

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and assist with marketing efforts. These small files are stored on your device and help us remember your preferences and improve our services. You can control cookie preferences through your browser settings at any time.

08

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can take appropriate action.

09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:

Email

support@gomygo.com

Phone

+977 9704666777

Address

New Baneshwor, Kathmandu

Questions about your data?

Our team is available 24/7 to address any privacy concerns.

Contact Us